The Units not covered by Recognition of Prior Learning (RPL) will be delivered by way of a three day face to face training session which will be held in one of our training rooms in the CBD of your Capital city. The course is of 3 days duration.

Day 1

PSPETHC401A - Uphold and support the values and principles of public service
This unit covers the ethical conduct required of those in government departments and the responsibility to encourage ethical conduct in others - colleagues or supervised staff. It includes contributing to an ethical public sector workplace and participating in ethical decision making.

PSPGOV402B - Deliver and monitor service to clients
This unit covers delivery and monitoring of service to clients that requires understanding of the needs of existing and new clients which influence service requirements. It includes identifying and defining client needs, delivering client services, monitoring and improving client service delivery and reviewing client service.

PSPGOV408A- Value diversity
This unit covers promotion of the value of workplace diversity and the contribution it makes to effective work practices, the generation of new ideas, and the organisation's responsiveness to the community. It includes promoting the benefits of workplace diversity and contributing to diversity outcomes.

Day 2

PSPGOV412A - Use advanced workplace communication strategies
This unit covers the use of advanced communication strategies for interacting with internal and external clients. It includes dealing with complex enquiries and complaints, giving directions, managing meetings and making workplace and public presentations.

PSPGOV422A- Apply government processes
This unit covers the application of a knowledge of government processes. It includes applying information relating to Machinery of Government, and applying knowledge of organisational functions and protocols Legislation/regulations applying across the public sector, such as equal employment opportunity, equity and diversity etc

Day 3

PSPLEGN401A - Encourage compliance with legislation in the public sector
This unit covers the competency to encourage others (colleagues or those supervised) in the workplace to comply with legislation. It includes assisting others to comply with legislative requirements, and taking action on non-compliance.

PSPPOL404A- Support policy implementation
This unit covers the identification and application of policy in a public sector work environment. It includes identifying relevant policy, implementing policy, and monitoring and reporting on policy implementation.

PSPREG401C - Exercise regulatory powers
This unit covers the exercise of powers under the organisation's enabling legislation, and other relevant legislation for regulation, monitoring, inspection and investigation. It includes establishing regulatory powers, applying enabling legislation, utilising other legislation and standards, and working with other organisations.

The rates include all training material and morning and afternoon tea and refreshments. Lunch will be taken at one of the nearby cafes or restaurants at your own expense.

Additional Information

This course is Nationally Recognised. Participants who successfully complete the course will be awarded the Certificate IV in Government: Statutory Compliance (PSP41404)

Positions on these courses are strictly limited and enrolments will be accepted on a first come first served basis.

A certified copy of your Certificate III in Investigative Services will be required prior to enrolment. Any questions or to enrol please email Casey at casey@trainingschool.com.au or call us on 1300 656 735.